Job Description
Immediate Opening for Tech-Savvy Professionals in NYC! InnovateTech Solutions is urgently seeking a Part-Time Tech Support Specialist to join our dynamic team. This is a high-impact role perfect for individuals seeking flexible hours while making significant contributions to our client operations. Work in our state-of-the-art Manhattan office with competitive compensation and growth opportunities. Apply now – this position won't last!
Responsibilities
- Provide remote and in-person technical support for enterprise software and hardware systems
- Diagnose and resolve complex IT issues including network connectivity, software glitches, and security protocols
- Document all support tickets and maintain accurate system logs in CRM platforms
- Collaborate with cross-functional teams to implement system upgrades and security patches
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- Minimum 2 years of hands-on IT support experience in a fast-paced environment
- Proficiency in Windows, macOS, and mobile OS troubleshooting
- CompTIA A+ or equivalent certification strongly preferred
- Exceptional problem-solving skills with ability to remain calm under pressure
- Strong written and verbal communication skills for diverse technical audiences
- Availability to work flexible shifts including evenings and weekends
- Valid New York State driver's license (for occasional client site visits)