Job Description
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our growing team in Louisville, KY. If you are looking for a flexible schedule with immediate start opportunities, this is the role for you.
At Louisville Tech Solutions, we pride ourselves on delivering top-tier technical assistance to our clients. As a part-time member of our team, you will play a crucial role in resolving technical issues and ensuring customer satisfaction. This position offers a chance to work in a dynamic environment with competitive pay and growth potential.
Why Apply?
- Immediate Start: No waiting period, start contributing today.
- Flexible Hours: Perfect for students or those seeking work-life balance.
- Modern Work Environment: Collaborative and supportive culture.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Troubleshoot hardware and software issues, diagnosing problems efficiently.
- Maintain accurate and up-to-date records of all support tickets and interactions.
- Collaborate with the senior IT team to implement solutions for complex technical challenges.
- Conduct basic system maintenance and perform routine software updates.
- Assist in the onboarding process for new software tools and systems.
- Document technical procedures and contribute to the knowledge base.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic knowledge of computer hardware, operating systems (Windows/Mac), and networking.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Proficiency in Microsoft Office Suite and ticketing systems.
- Must be available to start immediately.