Job Description
Urgent Hiring Opportunity!
Apex Digital Solutions is immediately seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Raleigh, North Carolina. If you are looking for a flexible schedule and the chance to make an immediate impact, this is the role for you.
We are looking for a proactive problem solver who can handle technical inquiries with ease and professionalism. This is a high-volume role with immediate start availability.
Responsibilities
- Provide top-tier technical assistance to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues efficiently.
- Maintain accurate and up-to-date customer records in our CRM system.
- Escalate complex issues to senior engineers while ensuring customer satisfaction.
- Conduct quality assurance checks on support tickets.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Proven experience in a customer service or technical support role.
- Strong understanding of Windows, macOS, and common office software.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote or hybrid environment.