Job Description
We are currently seeking an Urgent Part-Time Technical Support Specialist to join our dynamic team in San Jose, CA. This is a fantastic opportunity for individuals looking to gain experience in a fast-paced tech environment without a full-time commitment.
In this role, you will be the first point of contact for our valued clients, ensuring they receive the assistance they need promptly and professionally.
Responsibilities
- Provide exceptional technical support via phone, email, and chat.
- Diagnose and resolve basic software and hardware issues.
- Troubleshoot connectivity problems and guide users through solutions.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the senior engineering team to escalate complex issues.
- Maintain a high level of customer satisfaction and retention.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Basic understanding of operating systems (Windows, macOS) and common software applications.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings and weekends as needed.
- Must be available immediately for onboarding.