Job Description
We are currently urgently hiring a dedicated Part-Time Technical Support Specialist to join our dynamic team in Charlotte, NC. This is a fantastic opportunity for individuals seeking flexible work schedules without compromising on professional growth and impact.
In this role, you will be the first line of defense for our clients, ensuring smooth operations and resolving technical hurdles efficiently. We are looking for a proactive problem-solver who can thrive in a fast-paced environment and contribute immediately to our success.
Responsibilities
- Provide expert technical assistance and troubleshooting for hardware and software issues.
- Manage and respond to incoming support tickets via phone, email, and chat with high efficiency.
- Document all customer interactions, resolutions, and system changes in our CRM database.
- Collaborate with the senior engineering team to escalate complex issues appropriately.
- Maintain a high level of professionalism and patience while assisting diverse client base.
- Participate in weekly team meetings to discuss technical trends and process improvements.
Qualifications
- High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Minimum of 1 year of experience in technical support, customer service, or help desk operations.
- Strong understanding of Windows, macOS, and common office software applications.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- Basic knowledge of networking protocols and security best practices.