Job Description
We are seeking an Urgent Part-Time Tech Support Specialist to join our team in Seattle, WA. Due to a sudden increase in client volume, we are hiring immediately for a highly motivated individual who thrives in a fast-paced environment.
This role offers a flexible schedule and the chance to work with top-tier technology while helping clients solve complex technical challenges.
Key Highlights:
- Immediate start date available.
- Hybrid work model.
- Competitive hourly compensation.
Responsibilities
- Deliver high-quality technical support via phone, email, and chat.
- Diagnose and resolve hardware and software issues for end-users.
- Maintain accurate records of all technical support tickets and interactions.
- Escalate complex issues to senior engineers when necessary.
- Stay updated on company products and service updates to assist clients effectively.
Qualifications
- Previous experience in technical support or customer service is required.
- Strong knowledge of Windows and Mac operating systems.
- Excellent verbal and written communication skills.
- Ability to troubleshoot independently and think critically.
- High school diploma or GED required.