Job Description
Are you looking for urgent hiring jobs in Texas? TechFlow Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team immediately. This is a fantastic opportunity for individuals seeking part-time jobs in Austin, TX with flexible scheduling and competitive compensation.
As a critical member of our support team, you will be the first point of contact for our clients, ensuring a seamless user experience. We are prioritizing this role due to high demand and are ready to onboard the right candidate quickly.
Why Apply?
- Urgent Start: Immediate availability preferred.
- Flexible Hours: Great work-life balance with part-time options.
- Growth Potential: Opportunities to transition into full-time roles.
Responsibilities
- Resolve technical issues for clients via phone and email with a focus on speed and accuracy.
- Log and track all support tickets in the CRM system (Zendesk/ServiceNow).
- Provide remote troubleshooting for software, hardware, and network connectivity issues.
- Assist in the onboarding process for new remote staff members.
- Collaborate with the full-time engineering team to identify and document recurring bugs.
- Maintain up-to-date documentation for common troubleshooting procedures.
- Escalate complex issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Previous experience in technical support or customer service is highly valued.
- Strong problem-solving skills and the ability to work independently.
- Excellent verbal and written communication skills.
- Basic knowledge of Windows, macOS, and Office 365.
- Must be available to work a flexible schedule, including weekends or evenings.