Job Description
We are currently seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team in Phoenix, Arizona. This is an urgent hiring position offering immediate start dates for candidates who are ready to make an impact.
As a key member of our support team, you will be responsible for providing exceptional technical assistance to our clients, resolving complex issues efficiently, and ensuring a seamless user experience. If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Provide remote and on-site technical troubleshooting for hardware and software issues.
- Manage and resolve incoming support tickets in a timely and professional manner.
- Communicate technical solutions clearly to non-technical users.
- Document all support interactions and resolutions within the CRM system.
- Collaborate with the senior IT team to improve our support processes.
Qualifications
- High school diploma or GED required.
- Previous experience in a help desk or technical support role is a plus but not mandatory.
- Familiarity with Windows, macOS, and mobile device troubleshooting.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible hours, including evenings and weekends.