Job Description
Immediate opening for a dynamic Part-Time Customer Support Specialist at NexusTech Solutions! Join our innovative team in Seattle and deliver exceptional service to our growing client base. This urgent role offers flexible hours and the chance to make an immediate impact in a fast-paced tech environment. If you're passionate about problem-solving and customer satisfaction, apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document support tickets using Zendesk and maintain accurate case logs
- Collaborate with technical teams to troubleshoot complex product issues
- Identify trends in customer feedback to improve service quality
- Train new customers on platform features during onboarding sessions
- Meet daily SLA targets while maintaining high satisfaction scores
- Participate in bi-weekly team strategy sessions
Qualifications
- 2+ years customer service experience in SaaS or tech industry
- Proficiency with CRM tools (Zendesk/Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently in remote/hybrid settings
- Strong problem-solving and conflict resolution abilities
- Available to work 20-25 hours/week (evenings/weekends required)
- Valid US work authorization
- College degree or equivalent professional certification