Job Description
Urgent Hiring: Start This Week!
Columbus Tech Hub is looking for a motivated Part-Time Customer Support Specialist to join our dynamic team immediately. If you are a reliable professional seeking flexible hours in Columbus, OH, this is your opportunity to make an impact.
In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier technical assistance and support. We value a collaborative environment and offer a competitive hourly rate for the right candidate.
Why Join Us?
- Flexible scheduling to accommodate your lifestyle.
- Immediate start date available.
- Opportunity for growth within a growing tech company.
Responsibilities
- Resolve Inquiries: Provide exceptional customer service by answering questions and resolving technical issues via phone and email.
- Troubleshooting: Diagnose and troubleshoot basic software and hardware problems for end-users.
- Documentation: Maintain accurate and up-to-date records of all customer interactions and support tickets in our CRM system.
- Communication: Act as a brand ambassador by communicating clearly and professionally with clients and internal teams.
- Training: Assist in onboarding new team members by sharing best practices.
- Feedback: Collect and report common customer issues to the product team to help drive improvements.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Experience: Previous experience in customer support, technical support, or a call center environment.
- Skills: Basic computer literacy and proficiency with Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills with a focus on customer satisfaction.
- Availability: Must be available to work a flexible part-time schedule, including weekends or evenings if required.
- Attitude: A proactive, problem-solving mindset with a passion for technology.