Job Description
Start your career this week with TechFlow Solutions! We're urgently hiring a Customer Support Specialist to join our dynamic team in Austin. This is an immediate hire opportunity with competitive compensation, comprehensive benefits, and a flexible hybrid work model. If you're a problem-solver with excellent communication skills and ready to jumpstart your career, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases accurately in Salesforce and escalate complex issues
- Collaborate with engineering teams to resolve technical escalations
- Conduct product training sessions for enterprise clients
- Monitor support tickets and maintain SLA compliance
- Identify process improvement opportunities in customer workflows
Qualifications
- 1+ years of customer support experience in SaaS environment
- Proficiency with CRM tools (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to troubleshoot technical issues remotely
- Strong time management and multitasking abilities
- Experience with ticketing systems (Zendesk/Jira)
- Must start work immediately upon offer