Job Description
Are you a problem-solver with a passion for technology? We are looking for a dedicated Part-Time Customer Success Specialist to join our growing team in the heart of Austin, TX. We value flexibility, innovation, and top-tier service.
As a key member of our support team, you will bridge the gap between our clients and our technical solutions. This role offers immediate start dates, competitive hourly pay, and a dynamic work environment.
Why Join Us?
- Immediate Start: We are hiring now for immediate availability.
- Flexible Schedule: Choose hours that fit your lifestyle while maintaining a full-time income.
- Growth Opportunities: Clear pathways to full-time roles and management positions.
The Role
You will be the first point of contact for our valued clients, ensuring their technical queries are resolved efficiently and professionally.
Responsibilities
- Provide exceptional technical support and troubleshooting for our software platform via chat, email, and phone.
- Manage and maintain client accounts, ensuring high satisfaction scores.
- Document technical issues and resolutions in our CRM system accurately and promptly.
- Collaborate with the development team to escalate complex bugs and feature requests.
- Maintain a deep knowledge of our product features to answer client questions independently.
- Conduct weekly training sessions for new part-time staff on support protocols.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- 1+ years of experience in customer support, technical support, or a related field.
- Proficient in using web-based tools, CRM software, and Microsoft Office Suite.
- Strong written and verbal communication skills with a focus on empathy.
- Ability to work independently in a remote or hybrid setting.
- Must be available to work 20-25 hours per week.