Job Description
Join our dynamic team at Seattle Tech Solutions as an Urgent Part-Time Customer Support Specialist! We're seeking a tech-savvy individual to provide exceptional service to our growing client base. This flexible role offers immediate start and competitive compensation in Seattle's vibrant tech hub. If you're passionate about problem-solving and thrive in fast-paced environments, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document support cases using Salesforce CRM with accurate ticketing
- Collaborate with technical teams to troubleshoot complex issues
- Maintain product knowledge through weekly training sessions
- Identify upsell opportunities for premium services
- Contribute to knowledge base documentation
- Meet daily SLA targets for response and resolution times
Qualifications
- 2+ years customer support experience in SaaS industry
- Proficiency with Zendesk and Jira ticketing systems
- Exceptional written and verbal communication skills
- Ability to work 20-25 hours/week with flexible scheduling
- CompTIA A+ or equivalent technical certification preferred
- Experience working in remote/hybrid environments
- Strong problem-solving abilities with attention to detail
- Must start within 3 days of offer