Job Description
Immediate opening for energetic part-time Customer Service Specialist in Tampa! Join our dynamic team at Tampa Bay Solutions and deliver exceptional customer experiences while supporting our rapid growth. This urgent role offers flexible hours and competitive compensation in a fast-paced environment.
We're seeking a detail-oriented professional with a passion for helping others. As a key member of our support team, you'll resolve inquiries efficiently and contribute to our company's mission of exceeding customer expectations. Training provided – no prior experience necessary!
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve product inquiries and service issues using CRM systems
- Process orders and manage customer accounts accurately
- Collaborate with team members to escalate complex issues
- Document all interactions and maintain detailed records
- Meet daily performance metrics for response times
- Provide feedback to improve customer service processes
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to Harbour Island location
- Availability for evenings/weekends (15-25 hrs/week)