Job Description
Are you looking for a rewarding career that fits your lifestyle? Apex Support Solutions is currently seeking dedicated Night Shift Customer Service Representatives to join our dynamic team in Chicago, IL.
We offer a competitive wage of $18.00 - $24.00 per hour, comprehensive benefits, and a supportive work environment designed for night-shift professionals. If you are ready to start immediately and excel in a high-paced setting, we want to hear from you.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you pass the background check.
- Competitive Pay: Earn $18.00 - $24.00 per hour with performance bonuses.
- Stable Schedule: Full-time night shifts (10:00 PM - 6:00 AM) allow for a perfect work-life balance.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately enter and update customer information into our CRM database.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality assurance standards.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for immediate hires.
- Must be legally authorized to work in the United States.
- Strong proficiency in English, both written and verbal.
- Ability to work a consistent night shift schedule (10:00 PM - 6:00 AM).
- Basic computer skills and typing speed of 40+ WPM.