Job Description
We are currently conducting urgent hiring for a motivated Part-Time Customer Service Associate to join our dynamic team in Austin, Texas. If you are looking for a flexible schedule and the opportunity to make an immediate impact, we want to hear from you.
At TechFlow Solutions, we pride ourselves on delivering exceptional service. As a part-time team member, you will play a critical role in maintaining our reputation for excellence. We offer a supportive work environment and opportunities for growth within the company.
Responsibilities
- Manage and respond to a high volume of customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues with empathy and efficiency.
- Process orders, returns, and exchanges accurately and timely.
- Update and maintain customer records in the CRM database.
- Collaborate with the sales and logistics team to ensure customer satisfaction.
- Identify opportunities to upsell products and services to existing clients.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or call center environments.
- Strong verbal and written communication skills.
- Proficiency in using computer systems and CRM software.
- Ability to work independently and manage time effectively.
- Must be available for part-time shifts including weekends.