Job Description
Are you a night owl looking for a rewarding career? Austin Night Operations is currently hiring for immediate openings in our Customer Support division. We are looking for driven individuals to join a high-performing team that keeps our clients running 24/7. We offer a dynamic environment where you can grow professionally while enjoying the flexibility of night shifts. Join a team that values your contribution and offers top-tier benefits starting day one.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Immediate Start: Onboarding begins ASAP.
- Comprehensive Benefits: Health, dental, and vision insurance available after 30 days.
- Professional Growth: Clear pathways for advancement within the organization.
Responsibilities
- Manage high-volume incoming inquiries via phone and email during night hours.
- Diagnose and troubleshoot customer technical issues with precision and empathy.
- Document all interactions accurately and professionally in our CRM system.
- Collaborate with day-shift teams to ensure seamless workflow continuity.
- Escalate complex issues to senior management when necessary.
- Maintain a positive and professional demeanor in all communications.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or technical support is preferred but not required.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office Suite and standard helpdesk software.
- Excellent written and verbal communication skills.