Job Description
Join our dynamic team at Atlanta Connect Solutions as we urgently seek a passionate Part-Time Customer Service Specialist! This role offers flexible hours (20-25 hrs/week) with competitive compensation in Atlanta's thriving business district. You'll be the first point of contact for our diverse clientele, delivering exceptional support through phone, email, and chat channels. Enjoy a modern work environment with comprehensive training and growth opportunities within our rapidly expanding organization.
Responsibilities
- Respond to customer inquiries via multiple channels with 95%+ satisfaction rate
- Resolve technical issues and product concerns using CRM systems
- Collaborate with sales team to upsell services during interactions
- Maintain accurate customer records in Salesforce database
- Process returns and exchanges following company protocols
- Contribute to process improvement initiatives weekly
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional communication and conflict resolution skills
- Ability to work evenings and weekends as needed
- Valid Georgia driver's license (occasional site visits required)