Job Description
Immediate opening for part-time Customer Service Specialists in San Jose, CA! Join our dynamic team at TechFlow Solutions, a leading tech support provider. We're seeking passionate individuals to deliver exceptional customer experiences during our peak season. This urgent role offers competitive compensation and flexible scheduling.
As a key member of our support team, you'll resolve technical inquiries, troubleshoot software issues, and ensure client satisfaction. Perfect for students or professionals seeking supplemental income with growth opportunities.
Responsibilities
- Resolve customer technical inquiries via phone, email, and chat
- Troubleshoot software and hardware issues for enterprise clients
- Document cases accurately in CRM systems
- Collaborate with senior technicians on complex issues
- Maintain high customer satisfaction scores (CSAT >90%)
- Adhere to SLA response time standards
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or tech support experience
- Proficiency with Windows/Mac OS and basic networking
- Exceptional verbal and written communication skills
- Ability to work flexible hours (evenings/weekends)
- Strong problem-solving and multitasking abilities
- CompTIA A+ certification (or equivalent) preferred