Job Description
Join our dynamic team at San Diego Connect as an urgent part-time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support while enjoying San Diego's vibrant lifestyle. This flexible role offers competitive pay and immediate start for candidates ready to make an impact. Perfect for students, professionals seeking work-life balance, or those entering the customer service field.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with cross-functional teams to resolve complex customer concerns
- Maintain 95% customer satisfaction score through personalized solutions
- Adapt to changing product knowledge and service protocols
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce preferred) and MS Office
- Ability to multitask in fast-paced, high-pressure environments
- Strong problem-solving skills and conflict resolution abilities
- Reliable transportation and flexible weekday/weekend availability