Job Description
Join our dynamic team at Nexus Solutions Group as an urgent Part-Time Customer Service Specialist! We're seeking a passionate professional to deliver exceptional client experiences in our fast-paced Portland headquarters. This role offers immediate start date with flexible scheduling (20-25 hours/week) and competitive compensation. Perfect for students, career changers, or experienced professionals seeking work-life balance. Enjoy modern amenities, collaborative culture, and opportunities for growth in a rapidly expanding tech company. Apply now to become part of our innovative service revolution!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while maintaining SLA compliance
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to process improvement initiatives
- Support seasonal campaigns and special projects as needed
Qualifications
- 1+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- High school diploma or equivalent required