Job Description
Join our dynamic team at Phoenix Retail Solutions! We're urgently seeking motivated Part-Time Customer Service Specialists to elevate our client experience in the heart of Phoenix. This flexible role offers competitive pay, growth opportunities, and a supportive environment where your voice matters. If you thrive in fast-paced settings and excel at problem-solving, this is your chance to make an immediate impact while advancing your career.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with 95% satisfaction rate
- Resolve product inquiries and technical issues efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with sales and logistics teams to ensure seamless client journeys
- Identify upsell opportunities and contribute to revenue targets
- Maintain detailed documentation of client interactions and resolutions
Qualifications
- High school diploma or equivalent; 1+ years customer service experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask and prioritize in high-volume environments
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings and weekends
- Phoenix residency or willingness to relocate immediately