Job Description
Immediate opening for dynamic individuals to join our award-winning support team! We're seeking passionate part-time Customer Service Specialists to deliver exceptional experiences for our growing client base. This urgent role offers flexible scheduling and rapid onboarding for the right candidates.
Join our innovative team in sunny San Diego and gain valuable experience in a fast-paced, collaborative environment. Perfect for students, career-changers, or those seeking supplemental income with growth opportunities.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and product issues using our CRM system
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions accurately in Salesforce within 2-hour SLA
- Participate in weekly training to enhance product knowledge
- Identify upsell opportunities during customer interactions
- Maintain 30+ calls/chat handling per shift during peak hours
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends (Sat/Sun availability required)
- Strong problem-solving with data-driven approach
- Valid California driver's license (occasional client visits required)