Job Description
Join our dynamic team at Bright Horizons Solutions, where we're urgently seeking passionate Part-Time Customer Service Specialists to elevate our client experience. This flexible role offers competitive pay and immediate start opportunities for dedicated professionals in San Antonio. If you thrive in fast-paced environments and excel at building customer relationships, apply today and become part of our mission to deliver exceptional service.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and live chat
- Resolve billing and technical issues with first-contact resolution
- Update CRM systems accurately while maintaining data integrity
- Collaborate with cross-functional teams to resolve escalated cases
- Identify upsell opportunities through needs-based conversations
- Maintain service level agreements (SLAs) for response times
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English/Spanish
- Ability to work flexible shifts including weekends and evenings
- Strong problem-solving and conflict resolution abilities
- Valid Texas driver's license for occasional off-site duties
- Pass background check and drug screening