Job Description
Immediate opening for energetic part-time Customer Service Specialist! Join our dynamic team at Rapid Staff Solutions and deliver exceptional support to our growing client base. This urgent opportunity offers flexible hours (20-25 hrs/week) with competitive compensation and rapid onboarding. Ideal for students, career-changers, or professionals seeking supplemental income. Apply today to start within 48 hours!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Update CRM systems with precise customer interaction data
- Collaborate with sales team to upsell relevant services
- Maintain 98% attendance and strict schedule adherence
- Complete weekly performance reports
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficiency with Zendesk/Salesforce platforms
- Typing speed of 45+ WPM with 98% accuracy
- Available to work weekends and holidays
- Reliable transportation to downtown Raleigh office
- Background check required within 24 hours of hire