Job Description
Join our dynamic team at Express Logistics Solutions! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional client experiences in our fast-paced Oklahoma City hub. This is a fantastic opportunity for individuals seeking flexible hours while making a real impact. Enjoy competitive compensation, a supportive work environment, and potential for growth.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with professionalism and efficiency
- Process orders, troubleshoot issues, and provide accurate product information
- Maintain detailed customer records and update CRM systems in real-time
- Collaborate with sales and support teams to resolve complex customer needs
- Uphold company standards for service quality and response times
- Identify upsell opportunities and contribute to team goals
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail and organizational abilities
- Positive attitude and ability to thrive under pressure