Job Description
Immediate Opening: Part-Time Customer Service Specialist
Tampa Bay Solutions is urgently hiring a dynamic Part-Time Customer Service Specialist to join our award-winning team. This is a rare opportunity to make an immediate impact in a fast-paced environment with flexible scheduling options. Perfect for students, professionals seeking supplemental income, or career changers.
Our ideal candidate thrives in customer-facing roles and possesses exceptional communication skills. This position offers competitive pay, comprehensive training, and potential for rapid advancement. Join our innovative team serving Tampa's growing business community!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries and complaints efficiently using CRM systems
- Process transactions and maintain accurate client documentation
- Collaborate with sales team to identify upselling opportunities
- Adhere to strict compliance protocols and data security standards
- Contribute to weekly performance improvement initiatives
- Support cross-functional projects during peak business hours
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Professional demeanor with attention to detail