Job Description
We are seeking a detail-oriented Weekend Support Specialist to join our growing team in Austin, TX.
This is a full-time, weekend shift position (Saturday & Sunday) with immediate availability required. You will be the first point of contact for our valued clients, ensuring seamless service delivery during critical peak hours.
Why Apply?
- Competitive hourly pay ($18 - $24/hr)
- Flexible schedule designed for work-life balance
- Opportunity for immediate hiring
Responsibilities
- Provide exceptional technical support and troubleshooting via phone and email.
- Manage and resolve customer tickets within established SLA guidelines.
- Document all interactions and technical issues in the CRM system.
- Collaborate with the weekday operations team to ensure continuity of service.
- Maintain a high level of professionalism and customer satisfaction.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in customer support or technical assistance is preferred.
- Strong communication skills and a positive attitude.
- Reliable internet connection and a quiet workspace.
- Ability to work weekends without conflict.