Job Description
Immediate Opening in Atlanta, GA! Georgia Tech Solutions is seeking a dynamic Part-Time Customer Service Specialist to join our growing team. This urgent role offers flexible scheduling and competitive compensation for exceptional communicators. If you thrive in fast-paced environments and want to make an immediate impact, apply today!
Why Join Us?
- Flexible part-time schedule (20-30 hrs/week)
- Competitive hourly pay plus performance incentives
- Comprehensive training provided
- Opportunity for full-time conversion
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues with precision and empathy
- Update customer records in CRM systems
- Collaborate with technical support teams for complex cases
- Maintain detailed case documentation
- Meet/exceed monthly performance metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization required
- Must start within 48 hours of offer