Job Description
Join our award-winning support team at Apex Solutions Group! We're urgently hiring part-time Customer Service Specialists to deliver exceptional experiences for our growing client base in the Raleigh tech corridor. This flexible role offers competitive pay, remote options, and immediate start for motivated professionals ready to make an impact.
Why join us? • Industry-leading training • Flexible scheduling • Collaborative culture • Career advancement opportunities • Health benefits eligibility
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using proprietary CRM and ticketing systems
- Document interactions accurately in Salesforce and maintain case quality metrics
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvement initiatives for customer satisfaction
- Participate in bi-weekly training sessions on product updates
- Maintain 95%+ customer satisfaction score across all interactions
Qualifications
- 1+ years of customer service experience in B2B tech environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced digital channels
- Strong problem-solving abilities with technical aptitude
- Availability for 20-30 hours/week with flexible scheduling
- High school diploma or equivalent; college degree preferred
- Valid US work authorization and reliable internet connection