Job Description
Immediate opening for dynamic part-time Customer Service Specialist in Oklahoma City! Join our award-winning team at SwiftConnect Solutions and deliver exceptional experiences to our growing client base. This urgent role offers flexible scheduling with daytime and evening shifts available. Perfect for students, career changers, or professionals seeking supplemental income. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real impact. Apply today and start your rewarding journey with us!
Responsibilities
- Handle 40-50 inbound/outbound customer calls daily with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Update and maintain accurate customer records in Salesforce CRM
- Collaborate with technical teams to escalate complex cases for resolution
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available 20-30 hours weekly including weekends