Job Description
Immediate opening for dynamic Part-Time Customer Service Representatives in Philadelphia! Join our award-winning team and deliver exceptional client experiences in a fast-paced environment. This urgent role offers flexible scheduling and competitive compensation with growth potential. Perfect for students, career-changers, or professionals seeking supplemental income. Apply today to start your journey with Pinnacle Solutions Group!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with multilingual capability a plus
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Philadelphia office