Job Description
🚨 URGENT HIRING ALERT
We are currently seeking dedicated and detail-oriented Night Shift Customer Support Specialists to join our elite team in Baltimore, MD. This is a fantastic opportunity for individuals looking for immediate employment with a stable, high-growth tech company.
In this role, you will be the voice and face of our brand during critical off-hours. You will handle complex technical escalations, ensure client satisfaction, and contribute to our mission of operational excellence. If you are ready to advance your career in a dynamic environment, apply today!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat during the night shift.
- Diagnose and resolve software, hardware, and connectivity issues efficiently.
- Manage high-volume ticket queues with a focus on accuracy and speed.
- Document all troubleshooting steps and client interactions in the CRM system.
- Collaborate with the day-shift engineering team to escalate and resolve complex issues.
- Maintain a professional and empathetic demeanor in high-pressure situations.
Qualifications
- High school diploma or GED required; Associate degree or technical certification is a plus.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Previous experience in customer service or IT support is preferred but not mandatory.
- Reliable home internet connection (if remote) and a quiet workspace.