Job Description
We're urgently hiring a skilled IT Support Specialist to join our dynamic team in Kansas City, MO! This is your chance to make an immediate impact at a fast-growing tech company. As a critical member of our infrastructure team, you'll ensure seamless operations while solving complex technical challenges. We offer competitive pay, comprehensive benefits, and a collaborative environment where your expertise is valued. Don't miss this opportunity to accelerate your career—apply now!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage and maintain company servers, cloud infrastructure, and security protocols
- Diagnose and resolve complex system issues with minimal downtime
- Implement and optimize IT policies and disaster recovery plans
- Collaborate with cross-functional teams to deliver seamless IT solutions
- Document technical procedures and maintain knowledge base
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)Certifications in CompTIA A+/Network+ or Microsoft Azure preferred
- Excellent problem-solving abilities and customer service mindset
- Ability to work under pressure and prioritize critical incidents
- Valid driver's license and willingness for occasional on-call duties