Job Description
Are you looking for an urgent part-time opportunity in Indianapolis that offers competitive pay and professional growth? IndyTech Solutions is currently seeking a dedicated Part-Time Technical Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and want to make a tangible impact on our client's success, we want to hear from you.
As a key member of our support team, you will ensure seamless operations and deliver top-tier customer service. This role offers the flexibility of part-time work with the stability of a leading industry player.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat for internal and external clients.
- Diagnose and troubleshoot hardware and software connectivity issues efficiently.
- Document all customer interactions and technical resolutions in our CRM system.
- Assist in the installation, configuration, and maintenance of office hardware and software.
- Collaborate with the Senior IT team to resolve complex technical escalations.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
Qualifications
- High School Diploma or GED required; Associate's degree in IT or related field preferred.
- Previous experience in a help desk or technical support role is a plus.
- Strong understanding of operating systems (Windows, macOS) and basic networking concepts.
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to work independently and manage time effectively in a remote or hybrid setting.