Job Description
Join our dynamic team at TechFlow Solutions as an IT Support Specialist and be part of our rapid expansion in Sacramento! We're urgently hiring talented professionals to deliver exceptional tech support to our growing client base. Enjoy competitive compensation, flexible work arrangements, and opportunities for career advancement. If you're passionate about problem-solving and thrive in fast-paced environments, this is your moment to shine!
Responsibilities
- Provide timely technical support for hardware, software, and network issues
- Manage and resolve help desk tickets with SLA compliance
- Deploy and configure IT systems including cloud solutions
- Document processes and maintain technical documentation
- Collaborate with cross-functional teams on infrastructure projects
- Conduct user training and system orientation sessions
- Implement cybersecurity best practices and protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ and Network+ certifications required
- Proficiency in Windows OS, Active Directory, and Azure
- Strong troubleshooting and diagnostic skills
- Excellent communication and customer service abilities
- Experience with helpdesk software (ServiceNow preferred)
- Ability to work independently and prioritize tasks