Job Description
Immediate opening for IT Support Specialist in Phoenix, AZ! Join our dynamic team at TechSolutions Inc. where innovation meets opportunity. We're urgently seeking a tech-savvy professional to deliver exceptional IT support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Don't miss this chance to accelerate your career in one of America's fastest-growing tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure
- Implement security protocols and conduct system audits
- Train end-users on new technologies and best practices
- Collaborate with cross-functional teams on IT projects
- Document technical procedures and maintain knowledge base
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows Server administration and Azure
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Experience with ITIL processes and ticketing systems
- Bachelor's degree in Computer Science or related field
- Ability to work flexible hours including occasional on-call duty