Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving and customer service to provide essential technical support to our clients. This is a unique opportunity to grow with a forward-thinking company while making an immediate impact. No prior experience required – we provide comprehensive training!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Install and configure workstations, peripherals, and network equipment
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex technical escalations
- Conduct regular system maintenance and updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- Customer-focused mindset with patience and empathy
- Ability to learn quickly and adapt to new technologies
- CompTIA A+ certification preferred (not required)