Job Description
Join TechNova Solutions' dynamic team as an Entry-Level IT Support Specialist and launch your career in Houston's thriving tech scene! We're seeking motivated, tech-savvy individuals to provide essential technical support to our growing client base. This full-time position offers comprehensive training, mentorship from industry experts, and a clear path to career advancement. Enjoy competitive compensation, flexible work arrangements, and the opportunity to work with cutting-edge technologies in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Troubleshoot and resolve user-reported technical problems efficiently
- Document all support tickets and maintain accurate technical documentation
- Collaborate with senior IT staff to implement system improvements
- Assist in security protocols and data backup procedures
- Deliver exceptional customer service with patience and technical clarity
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking concepts, and hardware troubleshooting
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and collaboratively in a team environment
- CompTIA A+ or similar certification preferred (not required)