Job Description
Join TechFlow Solutions as an Entry-Level IT Support Specialist and jumpstart your career in technology! We're a fast-growing Atlanta-based firm dedicated to empowering businesses through innovative IT solutions. This immediate opening offers hands-on experience in network administration, system troubleshooting, and client support within a dynamic team environment. No prior experience required – we provide comprehensive training for motivated candidates eager to grow in the tech industry.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install and configure computer systems, peripherals, and network equipment
- Document IT processes and maintain accurate asset inventory
- Collaborate with senior engineers on network security protocols
- Train end-users on software applications and system best practices
- Assist with data backup and recovery procedures
- Participate in after-hours on-call rotation (rotating schedule)
Qualifications
- High school diploma or GED required; Associate's degree in IT preferred
- Basic knowledge of Windows OS and networking concepts
- Strong problem-solving and communication skills
- Ability to lift 30lbs and work in server environments
- Valid Georgia driver's license for occasional client site visits
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Proficient with Microsoft Office 365 suite