Job Description
We are looking for a dedicated and tech-savvy IT Support Specialist to join our fast-paced team in New York, NY. This is an urgent hiring opportunity with a reliable weekly pay structure and immediate start availability.
At ApexTech Solutions, we pride ourselves on delivering top-tier technical support to our diverse client base. As we expand our operations, we need a proactive problem-solver to ensure our systems run flawlessly. If you are ready to advance your career with a company that values your skills and offers competitive compensation, apply today.
Responsibilities
- Provide tier-2 technical support and troubleshooting for hardware and software issues.
- Manage and maintain the local area network (LAN) and ensure network security protocols are followed.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Document technical issues and resolutions in the helpdesk system accurately and efficiently.
- Collaborate with the senior IT team to implement new software solutions and upgrades.
- Monitor system performance and proactively address potential downtime.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field preferred.
- Minimum of 2-3 years of experience in IT support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency in Microsoft Office Suite and remote connectivity tools (VPN, TeamViewer).
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours and occasional weekends as business needs arise.