Job Description
Are you ready to make an immediate impact? Apex Digital Systems is seeking a highly skilled IT Support Specialist to join our growing team in Detroit, MI. If you thrive in a fast-paced environment and want to start this week, this is your opportunity to join a leading provider of enterprise solutions.
In this role, you will be the first point of contact for our clients, ensuring seamless technology operations and resolving complex technical issues with speed and precision. We offer a competitive benefits package, a hybrid work model, and the chance to work on cutting-edge projects.
Why Join Us?
- Immediate Start: Onboard and begin contributing within days.
- Competitive Pay: $60k - $75k base salary with performance bonuses.
- Modern Environment: Work with the latest tech stack in a collaborative culture.
Responsibilities
- Provide tier 2/3 technical support for hardware, software, and network issues via phone, email, and remote access.
- Manage and resolve IT service requests and tickets within the ServiceNow platform.
- Perform regular system maintenance, patch management, and security updates for client servers and endpoints.
- Collaborate with the engineering team to deploy new software installations and hardware configurations.
- Conduct user training sessions to improve technology adoption and resolve end-user confusion.
- Maintain accurate documentation of all technical procedures and incident reports.
- Ensure compliance with company IT policies and industry security standards.
Qualifications
- Minimum of 2-3 years of experience in IT Support, Help Desk, or a related technical field.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with remote troubleshooting tools (e.g., TeamViewer, LogMeIn).
- Experience with ticketing systems (ServiceNow, Jira, or similar) is highly preferred.
- Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- CompTIA A+ or Network+ certification is a plus but not required.
- Must be willing to work on-site in Detroit, MI, with occasional travel to client sites.