Job Description
We are urgently hiring for a Weekend Tech Support Specialist to join our growing team in Raleigh, NC.
If you thrive in a fast-paced environment and have a passion for technology, this is your chance to secure a stable, well-paid position with immediate start dates.
Our clients offer a competitive benefits package, including health insurance, paid time off, and growth opportunities.
Responsibilities
- Provide top-tier technical support to customers during weekend shifts.
- Diagnose and resolve hardware and software issues efficiently.
- Document technical solutions and customer interactions in the CRM system.
- Collaborate with the team to improve service quality and response times.
- Handle inbound calls, emails, and live chat tickets.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and troubleshooting skills.
- Must be available to work weekend shifts (Saturday and Sunday).
- Strong communication and problem-solving abilities.
- Ability to work in a high-volume, fast-paced environment.