Job Description
Are you looking for a high-impact role that fits your weekend schedule? We are currently urgently hiring Technical Support Specialists for our San Francisco hub. Join a leading tech firm that values your expertise and offers a competitive weekend shift premium.
As a Weekend Technical Support Specialist, you will be the first line of defense for our enterprise clients, ensuring seamless operations and top-tier customer satisfaction. This is a fantastic opportunity for tech-savvy professionals seeking stability and growth in the heart of Silicon Valley.
Why Apply?
- Competitive Pay: Earn up to $35/hr with weekend shift differential.
- Modern Environment: Work in a state-of-the-art facility in downtown San Francisco.
- Career Growth: Clear pathways to senior engineering and management roles.
- Flexible Benefits: Comprehensive health, dental, and vision coverage.
Responsibilities
- Resolve complex technical tickets and customer inquiries via phone, email, and live chat during weekend shifts.
- Diagnose and troubleshoot software bugs, connectivity issues, and hardware configurations.
- Collaborate with the Engineering and Product teams to escalate and document critical bugs.
- Maintain accurate records of all support interactions in our CRM system (Salesforce/Zendesk).
- Provide detailed, step-by-step technical guidance to non-technical users.
- Monitor system performance and proactively communicate outages to stakeholders.
Qualifications
- Minimum of 1-2 years of experience in a technical support, helpdesk, or customer success role.
- Strong knowledge of operating systems (Windows/Mac) and web browsers.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work rotating weekend shifts (Saturday and Sunday) on a full-time basis.
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
- Experience with ticketing systems and remote diagnostic tools is a plus.