Job Description
Are you looking for urgent weekend shift jobs in Minneapolis, MN?
Apex Support Solutions is seeking a dedicated and detail-oriented Customer Service Representative to join our growing team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. We offer competitive pay, flexible scheduling, and immediate opportunities for growth.
Join our team and secure your position with immediate start dates available for qualified candidates.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chat requests in a professional and timely manner.
- Resolve Issues: Troubleshoot customer problems and provide effective solutions to ensure high satisfaction rates.
- Data Entry: Accurately update and maintain customer records within our CRM system.
- Process Transactions: Handle orders, returns, and exchanges efficiently while adhering to company policies.
- Team Collaboration: Communicate effectively with team leads and peers to ensure smooth operations.
- Performance Metrics: Meet and exceed daily and weekly KPI targets regarding call volume and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required.
- Experience: Minimum of 1 year of customer service experience preferred.
- Schedule: Must be available to work weekends (Friday through Sunday).
- Skills: Excellent verbal and written communication skills.
- Technical: Proficient in using computers and navigating various software applications.
- Attitude: Positive attitude with a strong focus on problem-solving and empathy.