Job Description
Are you looking to launch a career in the technology sector without the need for prior experience? Apex Digital Solutions is currently hiring enthusiastic individuals to join our dynamic team as Entry Level Technical Support Representatives. We provide comprehensive on-the-job training to ensure your success in this fast-paced environment.
As a pivotal part of our customer success team, you will be the first point of contact for clients, helping them resolve technical queries and navigate our software solutions. If you are reliable, have a "can-do" attitude, and are ready to start immediately, we want to hear from you.
Responsibilities
- Respond to inbound customer inquiries via phone and email with a focus on resolving issues efficiently.
- Log and track customer interactions and issue resolutions in our CRM database.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Provide clear, step-by-step guidance to clients regarding software navigation and basic hardware questions.
- Identify opportunities to upsell or cross-sell our premium support packages.
- Maintain a high level of customer satisfaction through patience and professionalism.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to work full-time hours, Monday through Friday, with occasional weekend shifts.
- Access to a reliable high-speed internet connection and a quiet workspace.
- Willingness to undergo a background check and drug screening.