Job Description
We are seeking a highly motivated Weekend Customer Support Specialist to join our growing team in Wichita, KS. This is an urgent hiring opportunity for individuals ready to make an immediate impact. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect role for you.
As a Weekend Support Specialist, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved efficiently and professionally.
Responsibilities
- Manage and resolve high-volume customer inquiries via phone and email during weekend shifts.
- Troubleshoot technical issues and provide step-by-step guidance to users.
- Document all interactions accurately in our CRM system.
- Escalate complex issues to the senior team while keeping the customer informed.
- Collaborate with cross-functional teams to improve weekend service protocols.
- Maintain a professional and positive demeanor during peak weekend hours.
Qualifications
- Minimum 1 year of experience in customer support or technical helpdesk.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and ticketing systems.
- Ability to work independently and manage time effectively.
- High school diploma or GED required.