Job Description
We are urgently seeking motivated individuals to join our dynamic team as Entry Level Customer Support Representatives in the heart of Boston, MA.
At Boston Tech Solutions, we believe in nurturing talent and providing a launchpad for your career. Whether you are fresh out of school or looking to pivot into the tech industry, this is your opportunity to work in a fast-paced, supportive environment.
As a key member of our support team, you will help resolve client inquiries, troubleshoot technical issues, and ensure our users have the best possible experience with our software products.
Responsibilities
- Assist customers via phone, email, and live chat with technical inquiries and product questions.
- Log and track all support tickets in our CRM system to ensure high-quality service delivery.
- Learn and demonstrate a deep understanding of our proprietary software suite.
- Collaborate with senior engineers to escalate complex issues and suggest improvements.
- Contribute to team meetings and share feedback on common user challenges.
- Maintain a professional and positive demeanor while handling high-volume customer interactions.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Strong verbal and written communication skills with a customer-first mindset.
- Basic computer literacy and a willingness to learn new software tools quickly.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Reliable internet connection and a quiet workspace (for remote/hybrid support).
- Passion for problem-solving and helping others succeed.