Job Description
Are you ready to launch your career in the heart of New Mexico? TechNova Solutions is seeking a motivated Entry-Level Customer Support Specialist to join our dynamic Albuquerque team. We prioritize talent over tenure, offering comprehensive training and a clear path for professional growth.
In this role, you will serve as the face of our brand, ensuring our clients receive top-tier service while learning the ropes of the technology industry. If you possess a positive attitude and a desire to learn, we want to hear from you.
We offer a competitive benefits package including health insurance, paid time off, and a collaborative work environment.
Responsibilities
- Client Interaction: Respond to incoming inquiries via phone, email, and chat with a focus on accuracy and empathy.
- Issue Resolution: Troubleshoot basic technical issues and provide solutions to ensure customer satisfaction.
- Data Management: Maintain and update customer records within our CRM system to ensure data integrity.
- Team Collaboration: Work closely with senior support staff to escalate complex issues and share best practices.
- Feedback Collection: Gather customer feedback and relay it to the product team to help improve our services.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Basic computer proficiency and familiarity with web browsers.
- Work Ethic: Self-motivated individual with a willingness to learn new software and processes.
- Availability: Ability to work flexible hours, including weekends, as needed.