Job Description
We are urgently hiring for a Weekend Customer Support Specialist in Phoenix, AZ!
Are you looking for a reliable weekend job that offers immediate growth opportunities? Apex Support Systems is expanding our operations and needs dedicated professionals to join our weekend shift team immediately. This is a high-impact role with a focus on customer satisfaction and technical troubleshooting.
Why Join Us?
- Immediate Start Date: Onboarding begins this week.
- Competitive Pay: Earn $18.00 - $24.00 per hour depending on experience.
- Flexible Schedule: Work Friday through Sunday with guaranteed hours.
Don't wait—apply today to secure your position in our fast-paced environment.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone and email.
- Diagnose and troubleshoot technical issues for our client base.
- Document all interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the Senior Technical Lead when necessary.
- Maintain a professional and empathetic demeanor under pressure.
- Assist in training new hires during weekend shifts.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is preferred but we train enthusiastic candidates.
- Basic computer literacy and typing speed of 40+ WPM.
- Strong problem-solving skills and attention to detail.
- Must be available to work full weekends (Friday, Saturday, Sunday).